FAQs
Q: How do I activate my Sims 4 Alarms SIM ?
Once you receive your sim card, go to the activate page on this website and follow the steps. This will allow you to set up your online and decide how you want your account to be set up.
Q: But I did not buy the sim from this website ?
That is not a problem. When you select, activate it will give you an option to select the website you bought it from and then register to active and top up your sim card. We recommend you save your account details so you can use it in the future.
Q: How much should I top the sim up when I buy a new sim?
We recommend the first time topping up to be £20 and subsequently £10 every 6 months. You may require a bigger top up if you test your alarm frequently or if you wish to use data on the sim.
Q: How do I keep my sim card active?
All the credit in the sim lasts for 6 months and all our sims will be set up to auto top up every six months by £10 so your sim won’t be blocked or become inactive after this period. You can disable auto top up from your online account if you wish to do so.
Q: How do I know my sim is low on credit?
Unlike other sims, Sims for alarms are specifically design to handle most common alarm problems. When your credit goes below £2, the sim will text your registered number reminding you to top it up again.
Q: How do I check my credit balance?
You can log into your account and check your balance at any time.